Contact Us

For general Information, email: info@americanprintingequipment.com

Contact us by phone Monday-Friday: 8:30am-5:30pm Eastern Standard Time.

Phone: 516-437-9105
Fax: 516-437-9107

Corporate Headquarters:
American Printing Equipment & Supply Co.
153 Meacham Ave.
Elmont, NY 11003
USA

Returns

Returning Merchandise: In order to return merchandise, you must obtain an RA number from our customer service department no later than 10 days after receipt of merchandise.

You may return any unused/unopened merchandise in its original condition, including original packaging and packing slip within 30 days of receipt and you will receive a full refund less 25% restocking fee and less shipping charges.

We do not offer refunds or exchanges on certain items. Please make your selections carefully.

Any shipping cost you incur to return the product to us will not be refunded.

Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error.

**We require the following information to process your return.
(If this information is not included, we will be unable to process your return.)

- RA number
- Full name and address
- Phone number
- Packing slip
- Your reason for returning the merchandise

Please return the merchandise to:
American Printing Equipment & Supply Co.
RETURNS DEPARTMENT / RA#(your issued no.)
153 Meacham Ave. Elmont, NY 11003 USA

For security, please return your merchandise with a trackable courier. (UPS, FedEx, USPS Delivery Confirmation)
We are not responsible for non-trackable merchandise sent back to us.

**Please allow up to 14 business days to process your return or exchange.